USER TERMS AND CONDITIONS is the on-line store owned and operated by Cinq Restaurants. Access to the Cinq Restaurants site is subject to registration and the following terms and conditions. These terms and conditions will come into effect when you have registered with us.

1 Registration
1.1 You are registering as a user of Cinq Restaurants. Access will be through your username and password. These are personal to you with your registered details, please do not share these details with anyone. You should notify us if your username or password is taken or being used by another party by contacting us on You can change your password at anytime by clicking the "Change Password” button on the account page on our delivery site.

2 Making a Purchase
2.1 There is a daily cut-off time for orders. This is shown on the home screen. No new orders can be accepted after this time. Any cancellations or amendments to an order must be made by calling the shop in which you are placing your order with (Details for this are on the receipt or in the “my orders” page by 4pm the day before the delivery date. We cannot accept same day cancellations or amendments.
2.2 Any order you make for products on Cinq Restaurants is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at Cinq's sole discretion. An order is deemed to have been accepted by Cinq Restaurants. only when you receive the receipt confirmation with your order details or confirmation to this effect after the point of payment. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will aim to replace your order or parts of your order with a substitute product or products of similar quality. Should you have any difficulty in placing your order on-line ring our helpline on 02076368309, or contact the shop in which you are placing your order with (Details for this are on the receipt or in the “my orders” page.

3 Price and Payment
3.1 The price will be as set out on the menu selection page (shown on the Cinq Restaurants site), prices will be current at the date of order of the products.
3.2 Price and availability information is subject to change without notice. We accept payment on-line by most leading credit and debit cards including Visa, MasterCard, Amex, Maestro and Delta. Payment will be charged against your card at the time of order.

Cinq Restaurants
78 Fulham Road
London SW3 6HH
Tel: 0207 589 2635

4 Delivery
4.1 Products will be delivered to the collection point nominated by yourself at the time of making the order (This may be a reception area). You may change your nominated collection point when placing an order by adding comments to the special instructions box at “the checkout”.
4.2 All deliveries must be checked and signed for by an approved representative of you at the time of delivery. Signature will be deemed to constitute acceptance and delivery of a complete order.
4.3 If any part of an order is found to be missing (or is rejected) on delivery, you must inform Cinq Restaurants immediately by calling the shop in which you have placed your order with (Details for this are on the receipt or in the “my orders” page) or our help-line on 0207 589 2635.

5.Terms of Supply
5.1 Cinq Restaurants food is supplied strictly for direct customer use. Under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where contract caterers are ordering on behalf of clients.
5.2 You will comply with any instructions and recommendations of Cinq Restaurants in relation to the storage and use of the products (for example and without limitation, use by dates).

6 Liability
6.1 The liability of Cinq Restaurants in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will be at the sole discretion of Cinq Restaurants It will be limited to either: (a) delivering replacement products (at Cinq Restaurants expense); or (b) refunding any sums paid to Cinq Restaurants for the products.
6.2 Cinq Restaurants will not be liable (whether or not caused by Cinq`s. negligence) for any loss of profit or goodwill or opportunity or reputation suffered or incurred by or any third party, nor for any indirect or consequential loss.
6.3 Cinq Restaurants will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the Cinq Restaurants website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the website, fraud, misuse of data or any viruses passed to your computer from the Cinq Restaurants website.
6.4 Nothing in these terms will limit or exclude the liability of Cinq Restaurants for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.

7 Termination
7.1 You can withdraw your registration by emailing the helpdesk at
7.2 We reserve the right to terminate your access to Cinq Restaurants immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

8 Use of material appearing on the Cinq Restaurants web site
8.1 All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to Cinq Restaurants or its licensors. You may print or download portions of this site and make copies of these for your own personal use only. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.

9 Contacting us
9.1 If you need to contact us, please email us Alternatively, you can call us on or write to us at Cinq Restaurants, 78 Fulham Road, London SW3 6HH, Tel: 0207 589 2635.

10 Variation
10.1 Cinq Restaurants reserve the right to amend the terms of this Agreement from time to time. Your continued use of any part of the Cinq Restaurants site after any such amendment will constitute your acceptance of the amendment or amendments concerned. You should therefore regularly visit these terms and conditions to ensure that you keep up to date with your rights and obligations under this Agreement. If any such amendments are considered in the reasonable opinion of Cinq Restaurants to be material, notice of the amendments will be bought to your attention on your next visit to the Cinq Restaurants site.
10.2 If you do not wish to accept an amendment you should immediately withdraw your registration to the Cinq Restaurants site.

11 Access/Force Majeure
11.1 Although we will aim to provide uninterrupted access to the Cinq Restaurants site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the Cinq Restaurants site.
11.2 In the event we cannot fulfill obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these terms and conditions to the extent such performance is hindered by such an event.

12 Jurisdiction
12.1 This Agreement is governed by English law and both we and you agree to submit to the exclusive jurisdiction of the English courts.

13 Allergy Warning
13.1 Cinq Restaurants products may contain traces of nuts. For full nutritional information on the products within our product range please see our website at 0207 589 2635

October 2012